Mobile Menu - OpenMobile Menu - Closed

Report an Issue with Your Mail Service

Mar 15, 2021

Since January, I have heard from close to 1,000 of my constituents who have been receiving mail only a few times per week. Often, households are going a week or more without any mail delivery at all. Although there has been sporadic mail delivery in our communities before, this is the worst it has been in years.

In normal times, these issues would be objectionable. During the ongoing public health emergency, it is simply unacceptable. No one should be expected to wait a week or more for their medicine to arrive or not be able to cover their expenses because of delays with mail delivery.

If you are experiencing issues with your mail delivery, please CLICK HERE to contact my office so we can properly report the problem to the U.S. Postal Service. A member of my staff will relay your situation to USPS officials.

Click here for help with USPS

My staff and I have been working around the clock to communicate each constituent's delivery issues directly to USPS. These inquiries have been sent to USPS officials in the Chicago and Central districts to help identify delays and solutions.

Pressuring USPS Leaders for Solutions

This week, I used my position as Chairman of the Financial Services and General Government Subcommittee to ask the Chief Executive of the Postal Service, Postmaster General Louis DeJoy, about the delays in mail delivery. I specifically raised my concerns about the issues being experienced in my district and pressed him to provide timely, workable solutions.

I have also spoken with U.S. Postal Service management in Chicago throughout the pandemic and increasingly over the past few weeks. Since the pandemic began last year, USPS in Chicago has contended with severe staffing issues and difficulty retaining new employees. These operational challenges in no way excuse the abysmal mail delivery we have experienced in recent months.

Resolving this issue remains my top priority and my staff and I will not stop working until we get answers for everyone who has been impacted by delivery delays this year.

Congressman Mike Quigley speaks from his office via video link

As always, I hope you will take the time to share your opinion with me. You can contact me on social media platforms under @RepMikeQuigley, by email using my website at, or by phone at (202) 225-4061.